Who is Oceania Cruise Sale?
Oceania Cruise Sale is an online division of CruiseInsider and a subsidiary of Bon Voyage Travel, a locally owned and operated travel agency founded in 1976 in Tucson, Arizona and a preferred partner of Oceania Cruises. You can read more about why Oceania loves us here.
Why should I book my cruise through you instead of the cruise line?
With over 35 years leading the travel industry and more than 5 billion dollars in buying
power, we are able to bring you the best deals and often offer additional amenities. If
you find a better price, we are happy to match it with our Low
Price Guarantee.
We are able to provide what the cruise line reservation center can and more, like finding
you the best airfare, booking pre/post hotel deals, providing more shore excursion
options, offering travel insurance and answering any questions you may have. We are able
to give personal service and take care of all the details for you. When you book with
us, you will have peace of mind as you talk with one person throughout the process:
before you leave, during your trip and after you return.
Where are you located and how many employees do you have?
Our headquarters are located in Tucson, Arizona. We have about one-hundred agents, with
about seven dedicated agents who specialize in Oceania cruises. You can meet our online
dedicated agents by clicking
here.
Do you charge booking fees?
No, we do not charge booking fees.
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First-Time Cruisers
Is Cruising Expensive?
Going on an Oceania cruise is one of the best ways to get a great vacation for a great
value. Oceania's cruise fares are per person and are based on double occupancy. Fares do
not include shore excursions, baggage handling, gratuities, alcoholic beverages that are
not part of the regular menu, laundry service or spa treatments. We are sometimes able
to offer ship-board credit that can be applied to these expenses. Contact our travel
agents to get the best pricing for upcoming Oceania cruises, and check out our affiliate
partner for great deals on shore excursions here.
Will I be bored?
There is so much to do on Oceania; you'll be far from bored. There are lots of scheduled
activities on board, like wine tastings of rare vintage wines, culinary center cooking
classes and stimulating lectures. Each ship has a variety of bars, lounges and
entertainment. Test your luck at the casino, or attend a live classical concert under
the stars. From live music performances and karaoke to the Canyon Ranch Spa, there is
something fun for everyone (and that is just what is on the ship)! You will also get the
added adventure of exploring many exciting ports of call.
Will I get seasick?
Oceania encourages you to pack motion sickness medication if you think you may need it.
Visit your doctor before you cruise and they will be able to inform you of effective
preventative medications to combat unwanted symptoms. The ships have stabilizers and
advanced weather information to ensure the smoothest travel possible, and you can ask
our travel agents to book you in a room that is at the lowest and most centralized
section of the vessel to reduce your chances of feeling discomfort. Larger ships tend to
have a smoother ride, so Oceania's Riviera or Marina would be good choices.
Is cruising safe?
Cruise ships are very safe. Congress passed the Cruise Vessel Security and Safety Act in
2010, and if you have questions safety information is readily available to passengers.
Cruise ships adhere to very strict security guidelines and practices. If you are
concerned you may want to consider travel insurance. Travel insurance policies can cover
a variety of situations depending on the policy you're purchasing. To learn more, talk
to your travel agent. Ships are equipped with security cameras and have sophisticated
security departments to handle any issues that come up on board.
Can I get a special diet?
Special arrangements can be made aboard Oceania if you require diabetic, gluten-free,
lactose-free, kosher, vegetarian or vegan meals. Other diets must be requested for
approval and, in some cases, may require additional medical documentation.
What should I pack?
Oceania suggests "country club casual," which means casual, comfortable clothes like
khakis and collared shirts for men, and cotton tops, blouses and skirts and sundresses
for women. Shorts are fine for excursions, and bathing suits and cover-ups for when you
are around the pool. Jeans, shorts, T-shirts, and tennis shoes are discouraged after 6
pm in public rooms. As simple as it seems: make sure to bring your passport! Oceania
collects your passport and holds it throughout the cruise to expedite customs
procedures, but be sure you have it. Be sure to pack personal care essentials, but if
you forget something Oceania Cruises' ships stock many essentials in their
boutiques.
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Before the Cruise
Do I need a Passport or Visa?
Regulations and requirements for passports and visas vary by destination. It is the
responsibility of each guest to obtain and have valid travel and health documents for
their chosen itinerary. Any guest traveling without the proper documentation will not be
allowed to board. Passports must be valid six months from the date of trip completion.
Due to airline security measures, your passport name must match your airline ticket name
or you may be denied boarding. If you have any questions about your particular itinerary
we would be happy to help.
Do I need special vaccinations?
Vaccinations and other health requirements vary by destination. It is the guest's
responsibility to obtain appropriate health documents. Please consult your healthcare
professional for any inoculations you may require, or contact the Centers for Disease
Control & Prevention (CDC) toll-free at 1-800-CDC-INFO (1-800-232-4636) or online at www.cdc.gov/travel.
Is there a dress code?
Recommended onboard clothing is resort or country club casual. For evening dining,
elegant casual resort wear is suggested. Oceania requests that jeans, shorts, t-shirts
or tennis shoes not be worn at dinner. Shorts and other more relaxed clothing are
perfectly acceptable for shore excursions, but be sure to check that there are no
clothing restrictions for your time on land (some monasteries and other sites require
head coverings or demure dress).
What special diets are available on the ships?
If you need diabetic, gluten-free, lactose-free, kosher, vegetarian or vegan meal
accommodations, special arrangements can be made. Other diets must be requested for
approval and in some cases may require additional medical documentation.
What kinds of outlets do the staterooms have?
Each stateroom has 2-110 volt outlets and 2-220 volt outlets which can be used for items
such as battery chargers, hair dryers, razors and personal hygiene items.
Can I bring my travel iron?
Travel irons cannot be used due to the fire hazard they can pose.
Smoking Policy
Can I smoke onboard?
For the safety and security of all guests and staff onboard, Designated Smoking Areas are
available on Deck 9, the forward starboard corner of the Pool Deck, and Deck 10, in the
aft, port corner of Horizons. These areas are comfortably furnished and conveniently
located near food and beverage areas. Smoking is expressly forbidden in all Staterooms
and Suites, on verandas, or in any areas of the ship other than officially Designated
Smoking Areas. Smoking in a stateroom or suite represents a serious fire and safety
hazard to all guests and staff.
All areas other than those specified as Designated Smoking Areas will remain smoke-free.
This includes all guest suites and staterooms, verandas, restaurants, public areas, the
Casino and all other areas of the ship. Cigar and Pipe smoking is only permitted on the
forward starboard corner of the Pool Deck.
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On-Board Services and Dining
Does Oceania have room service?
For your convenience, complimentary room service is available 24 hours a day from
Oceania's extensive room service menu.
Are there valet and laundry facilities?
Dry cleaning and laundry services are offered onboard. Both regular and express services
are available at an additional fee.
What entertainment is offered onboard?
A wide variety of entertainment is offered onboard, from scheduled activities like wine
tastings and cooking classes, to the variety of bars, lounges and clubs on each ship.
You can test your luck at the casino, or attend a live classical concert under the
stars. The legendary Canyon Ranch Spa offers presentations and exercise classes in
addition to their award-winning wellness services. There are also pools and jacuzzis,
daily tea service, libraries and more!
What are the hours of operation for the Casino?
The Casino offers Blackjack, Poker and Roulette. The hours of operation may vary from
day to day, depending on the itinerary and other activities. The casino is closed while
in port. The slots are generally available from 10:30 AM to closing and tables are open
from 2 PM till 5:30 PM and from 8:30 PM until closing.
Can I exchange my money for local currency?
For European voyages, Euros may be purchased from Reception. For destinations in Europe
that do not utlize the Euro, along with Far East and China, South America and the
Caribbean, Oceania endeavors to provide currency exchange services onboard or provide
information on currency exchange services available ashore. All foreign currency
exchange transactions will be charged to the guest's onboard account and a 5 percent
transaction fee will be applied by Oceania Cruises.
Can I use my credit card to get a cash advance on the ship?
Cash advances are available at the Reception Desk. A daily limit of $500 per registered
card can be billed to the guest's shipboard account. A 5 percent transaction fee will be
applied to your account.
When can I make reservations in the specialty restaurant?
You can now make advanced dining reservations online for Polo Grill and Toscana. Pending
availability, you can select preferred dates and times and even invite guests to join
your party. If you don't want to make reservations online, please contact your travel
agent at Oceania Cruises Sale. When making reservations on-board, guests with priority
embarkation privileges (Concierge and above) will have Priority Reservations from 11:00
am until 1:00 pm in Polo Grill. Guests in other staterooms can make their specialty
restaurant reservations from 1:00pm - 5pm.
What is your gratuity policy?
For sailings prior to the 2013 Europe season:
How much you choose to tip is a personal matter and completely at your discretion. For
your convenience, gratuities of $13.50 per guest, per day are automatically added to
your shipboard account. An additional $5.00 per guest, per day will be added for guests
occupying Penthouse, Vista, Oceania or Owner's Suites where Butler Service is provided.
An 18% gratuity is automatically added to all beverage purchases and spa and salon
services. Naturally, guests may adjust gratuities while onboard the vessel at their sole
discretion.
Is there a fee associated with the specialty restaurants?
There is no additional fee if you wish to dine in one of Oceania's specialty
restaurants.
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Communication Service
Is wireless internet connectivity (WI FI) available on the ship?
Yes, wireless internet service is available throughout all Oceania's ships.
What computer facilities are offered on the ship?
There are 16 computers available in the Internet Cafe. Two additional computers are
available in the Library. Wireless internet service is available throughout all
ships.
Can I send mail while aboard?
Letters and postcards with the appropriate postage can be mailed at the Reception Desk.
Postage for mail may be purchased at the Reception Desk for a nominal fee. Mail will be
collected one hour prior to sailing from each port of call. Incoming mail or faxes
received by the ship on your behalf will be delivered directly to your stateroom.
Will I be able to use my cell phone at sea?
Oceania Cruises offers Wireless Maritime Services (WMS) for all GSM mobile phones and
GPRS devices when the ship is at sea. You can make and receive phone calls, send and
receive text messages and use other data services when the ship is at sea.
You will be billed by your mobile phone provider and calls or messages will appear as
roaming charges on your bill. While using the WMS service, international maritime
roaming rates will apply. Please consult your wireless service provider for detailed
rates and service zones.
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Health and Medical
Do you have medical services onboard?
Each of the ships is equipped with limited medical facilities and staffed by
international medical personnel. Customary Emergency Room fees and charges do apply for
medical services and are dictated by the services performed by the ship's medical
staff.
If I have an existing medical condition, what
do I do?
Guests with any medical condition(s) or special needs that may require treatment or
attention or accomodation during the voyage, or needing to travel with medical
apparatus, including wheelchair's, motorized scooters, oxygen therapy, etc., must advise
Oceania Cruises in writing at the time of deposit. Please note some ports of call may
not be suitable for guests with limited mobility and in such cases, may disallow
debarkation with a wheelchair or motorized scooter or for any individual with limited
mobility. Oceania Cruises will under appropriate circumstances permit its guests to use
special equipment such as those noted above, which satisfy the criteria stated in the
Oceania Cruises' Policy Statement.
If I get sick or injured how does health
insurance work?
Oceania strongly recommends that all guests purchase comprehensive travel insurance that
includes medical protection. Your Oceania Cruise Sale travel agent can provide
additional information about Oceania Cruises' Travel Protection Program, and other
travel insurance options when you call or contact us.
Can I sail with Oceania Cruises while pregnant?
Oceania Cruises cannot accept guests who will have entered their 24th week of pregnancy
by the beginning of, or at any time during, the cruise. Guests in earlier stages of
pregnancy must obtain a physician's "Fit to Travel" note prior to sailing, stating how
far along (in weeks) the pregnancy will be at the beginning of the cruise and confirming
that the guest is in good health and not experiencing a high-risk pregnancy. The "Fit to
Travel" note should be faxed to 305-514-2222 to the attention of Special Services.
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