Frequently Asked Questions

Oceania Cruise Sale is an online division of CruiseInsider and a subsidiary of Bon Voyage Travel, a locally owned and operated travel agency founded in 1976 in Tucson, Arizona and a preferred partner of Oceania Cruises. You can read more about why Oceania loves us here.

With over 35 years leading the travel industry and more than 5 billion dollars in buying power, we are able to bring you the best deals and often offer additional amenities. If you find a better price, we are happy to match it with our Low Price Guarantee.

We are able to provide what the cruise line reservation center can and more, like finding you the best airfare, booking pre/post hotel deals, providing more shore excursion options, offering travel insurance and answering any questions you may have. We are able to give personal service and take care of all the details for you. When you book with us, you will have peace of mind as you talk with one person throughout the process: before you leave, during your trip and after you return.

Our headquarters are located in Tucson, Arizona. We have about one-hundred agents, with about seven dedicated agents who specialize in Oceania cruises. You can meet our online dedicated agents by clicking here.

No, we do not charge booking fees.

Going on an Oceania cruise is one of the best ways to get a great vacation for a great value. Oceania's cruise fares are per person and are based on double occupancy. Fares do not include shore excursions, baggage handling, gratuities, alcoholic beverages that are not part of the regular menu, laundry service or spa treatments. We are sometimes able to offer ship-board credit that can be applied to these expenses. Contact our travel agents to get the best pricing for upcoming Oceania cruises, and check out our affiliate partner for great deals on shore excursions here.

There is so much to do on Oceania; you'll be far from bored. There are lots of scheduled activities on board, like wine tastings of rare vintage wines, culinary center cooking classes and stimulating lectures. Each ship has a variety of bars, lounges and entertainment. Test your luck at the casino, or attend a live classical concert under the stars. From live music performances and karaoke to the Canyon Ranch Spa, there is something fun for everyone (and that is just what is on the ship)! You will also get the added adventure of exploring many exciting ports of call.

Oceania encourages you to pack motion sickness medication if you think you may need it. Visit your doctor before you cruise and they will be able to inform you of effective preventative medications to combat unwanted symptoms. The ships have stabilizers and advanced weather information to ensure the smoothest travel possible, and you can ask our travel agents to book you in a room that is at the lowest and most centralized section of the vessel to reduce your chances of feeling discomfort. Larger ships tend to have a smoother ride, so Oceania's Riviera or Marina would be good choices.

Cruise ships are very safe. Congress passed the Cruise Vessel Security and Safety Act in 2010, and if you have questions safety information is readily available to passengers. Cruise ships adhere to very strict security guidelines and practices. If you are concerned you may want to consider travel insurance. Travel insurance policies can cover a variety of situations depending on the policy you're purchasing. To learn more, talk to your travel agent. Ships are equipped with security cameras and have sophisticated security departments to handle any issues that come up on board.

Special arrangements can be made aboard Oceania if you require diabetic, gluten-free, lactose-free, kosher, vegetarian or vegan meals. Other diets must be requested for approval and, in some cases, may require additional medical documentation.

Oceania suggests "country club casual," which means casual, comfortable clothes like khakis and collared shirts for men, and cotton tops, blouses and skirts and sundresses for women. Shorts are fine for excursions, and bathing suits and cover-ups for when you are around the pool. Jeans, shorts, T-shirts, and tennis shoes are discouraged after 6 pm in public rooms. As simple as it seems: make sure to bring your passport! Oceania collects your passport and holds it throughout the cruise to expedite customs procedures, but be sure you have it. Be sure to pack personal care essentials, but if you forget something Oceania Cruises' ships stock many essentials in their boutiques.

Regulations and requirements for passports and visas vary by destination. It is the responsibility of each guest to obtain and have valid travel and health documents for their chosen itinerary. Any guest traveling without the proper documentation will not be allowed to board. Passports must be valid six months from the date of trip completion. Due to airline security measures, your passport name must match your airline ticket name or you may be denied boarding. If you have any questions about your particular itinerary we would be happy to help.

Vaccinations and other health requirements vary by destination. It is the guest's responsibility to obtain appropriate health documents. Please consult your healthcare professional for any inoculations you may require, or contact the Centers for Disease Control & Prevention (CDC) toll-free at 1-800-CDC-INFO (1-800-232-4636) or online at www.cdc.gov/travel.

Recommended onboard clothing is resort or country club casual. For evening dining, elegant casual resort wear is suggested. Oceania requests that jeans, shorts, t-shirts or tennis shoes not be worn at dinner. Shorts and other more relaxed clothing are perfectly acceptable for shore excursions, but be sure to check that there are no clothing restrictions for your time on land (some monasteries and other sites require head coverings or demure dress).

If you need diabetic, gluten-free, lactose-free, kosher, vegetarian or vegan meal accommodations, special arrangements can be made. Other diets must be requested for approval and in some cases may require additional medical documentation.

Each stateroom has 2-110 volt outlets and 2-220 volt outlets which can be used for items such as battery chargers, hair dryers, razors and personal hygiene items.

Travel irons cannot be used due to the fire hazard they can pose.

For the safety and security of all guests and staff onboard, Designated Smoking Areas are available on Deck 9, the forward starboard corner of the Pool Deck, and Deck 10, in the aft, port corner of Horizons. These areas are comfortably furnished and conveniently located near food and beverage areas. Smoking is expressly forbidden in all Staterooms and Suites, on verandas, or in any areas of the ship other than officially Designated Smoking Areas. Smoking in a stateroom or suite represents a serious fire and safety hazard to all guests and staff.

All areas other than those specified as Designated Smoking Areas will remain smoke-free. This includes all guest suites and staterooms, verandas, restaurants, public areas, the Casino and all other areas of the ship. Cigar and Pipe smoking is only permitted on the forward starboard corner of the Pool Deck.

For your convenience, complimentary room service is available 24 hours a day from Oceania's extensive room service menu.

Dry cleaning and laundry services are offered onboard. Both regular and express services are available at an additional fee.

A wide variety of entertainment is offered onboard, from scheduled activities like wine tastings and cooking classes, to the variety of bars, lounges and clubs on each ship. You can test your luck at the casino, or attend a live classical concert under the stars. The legendary Canyon Ranch Spa offers presentations and exercise classes in addition to their award-winning wellness services. There are also pools and jacuzzis, daily tea service, libraries and more!

The Casino offers Blackjack, Poker and Roulette. The hours of operation may vary from day to day, depending on the itinerary and other activities. The casino is closed while in port. The slots are generally available from 10:30 AM to closing and tables are open from 2 PM till 5:30 PM and from 8:30 PM until closing.

For European voyages, Euros may be purchased from Reception. For destinations in Europe that do not utlize the Euro, along with Far East and China, South America and the Caribbean, Oceania endeavors to provide currency exchange services onboard or provide information on currency exchange services available ashore. All foreign currency exchange transactions will be charged to the guest's onboard account and a 5 percent transaction fee will be applied by Oceania Cruises.

Cash advances are available at the Reception Desk. A daily limit of $500 per registered card can be billed to the guest's shipboard account. A 5 percent transaction fee will be applied to your account.

You can now make advanced dining reservations online for Polo Grill and Toscana. Pending availability, you can select preferred dates and times and even invite guests to join your party. If you don't want to make reservations online, please contact your travel agent at Oceania Cruises Sale. When making reservations on-board, guests with priority embarkation privileges (Concierge and above) will have Priority Reservations from 11:00 am until 1:00 pm in Polo Grill. Guests in other staterooms can make their specialty restaurant reservations from 1:00pm - 5pm.

For sailings prior to the 2013 Europe season:

How much you choose to tip is a personal matter and completely at your discretion. For your convenience, gratuities of $13.50 per guest, per day are automatically added to your shipboard account. An additional $5.00 per guest, per day will be added for guests occupying Penthouse, Vista, Oceania or Owner's Suites where Butler Service is provided. An 18% gratuity is automatically added to all beverage purchases and spa and salon services. Naturally, guests may adjust gratuities while onboard the vessel at their sole discretion.

There is no additional fee if you wish to dine in one of Oceania's specialty restaurants.

Yes, wireless internet service is available throughout all Oceania's ships.

There are 16 computers available in the Internet Cafe. Two additional computers are available in the Library. Wireless internet service is available throughout all ships.

Letters and postcards with the appropriate postage can be mailed at the Reception Desk. Postage for mail may be purchased at the Reception Desk for a nominal fee. Mail will be collected one hour prior to sailing from each port of call. Incoming mail or faxes received by the ship on your behalf will be delivered directly to your stateroom.

Oceania Cruises offers Wireless Maritime Services (WMS) for all GSM mobile phones and GPRS devices when the ship is at sea. You can make and receive phone calls, send and receive text messages and use other data services when the ship is at sea.

You will be billed by your mobile phone provider and calls or messages will appear as roaming charges on your bill. While using the WMS service, international maritime roaming rates will apply. Please consult your wireless service provider for detailed rates and service zones.

Each of the ships is equipped with limited medical facilities and staffed by international medical personnel. Customary Emergency Room fees and charges do apply for medical services and are dictated by the services performed by the ship's medical staff.

Guests with any medical condition(s) or special needs that may require treatment or attention or accomodation during the voyage, or needing to travel with medical apparatus, including wheelchair's, motorized scooters, oxygen therapy, etc., must advise Oceania Cruises in writing at the time of deposit. Please note some ports of call may not be suitable for guests with limited mobility and in such cases, may disallow debarkation with a wheelchair or motorized scooter or for any individual with limited mobility. Oceania Cruises will under appropriate circumstances permit its guests to use special equipment such as those noted above, which satisfy the criteria stated in the Oceania Cruises' Policy Statement.

Oceania strongly recommends that all guests purchase comprehensive travel insurance that includes medical protection. Your Oceania Cruise Sale travel agent can provide additional information about Oceania Cruises' Travel Protection Program, and other travel insurance options when you call or contact us.

Oceania Cruises cannot accept guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during, the cruise. Guests in earlier stages of pregnancy must obtain a physician's "Fit to Travel" note prior to sailing, stating how far along (in weeks) the pregnancy will be at the beginning of the cruise and confirming that the guest is in good health and not experiencing a high-risk pregnancy. The "Fit to Travel" note should be faxed to 305-514-2222 to the attention of Special Services.